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Our Returns Policy
XXX DELIVERY will replace any product that is faulty. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
We do not have to provide you with a refund/credit/exchange of products if you have changed your mind about a particular purchase, so please choose carefully.
For your protection XXX DELIVERY will meet our obligations under Australian Consumer Law.
We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service; we will always endeavor to keep our customers happy and satisfied.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Before Returning Your Adult Toy
Before returning a faulty Toy, may we first ask you to follow a few simple testing points:
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- Try new batteries
- Make sure battery connectors are not wet or have moisture
- If your vibrator doesn’t vibrate, try firmly tapping it into the palm of your hand.
Motors sometimes seize during transportation and need a little help to start working again.
If all else fails, please contact us to authorize a return. If you do not adhere to these strict guidelines, your return will be disposed of due to health and safety reasons at your own cost. We do not accept UN-authorised returns.
